Does any know if Jep does discounts at Sun n Fun? 

I have no freaking clue, and this is why I ABSOLUTELY HATE that we have to use Jeppessen for this stuff.  I have no idea what I am getting with these jerks, and have no idea what I even need.   When I called them, I told them I had an IFD540 and she said this was all they had available and that was the price.  

Jeppessen are absolute scumbags when it comes to this sort of stuff.

Here is a photo of the invoice they sent me a couple days ago:

http://photos.app.goo.gl/FeqaLhZ41f4rrx2g7" rel="nofollow -

http://photos.app.goo.gl/FeqaLhZ41f4rrx2g7" rel="nofollow - https://photos.app.goo.gl/FeqaLhZ41f4rrx2g7

Revision Service 28 days annual

NavData.IFR.Coverage.Avidyne.IFD540 Full USA

30 Apr. 19 through 30 Apr. 20

It is Item Number 10502544, Price $491

I do not get the Jeppesen approach charts for the IFD540 as I find them pretty useless on the small IFD540 screen.  I use NOS charts from Foreflight which are georeferenced and a readable size on my IPad.  I suppose I would prefer Jeppesen charts but the cost is prohibitive.  I agree that Jeppesen customer service is abysmal.  Wish there was an alternative.

I would actually like to get updated charts on the IFD100, then I wouldn't have to go between the IFD100 and Flyq to see my charts. My charts on my IFD100 app are out of date and have the not for navigation watermark on them.

It's a much bigger job than you would think.  We have other more important stuff to be working on - like RF legs - right Vince (chflyer)?

Which is a $95 increase from last year. Savings at Sun n Fun was two additional months.

I believe that the $491 price is for nav data only, may have to go back to that if they keep increasing the bundle price.

Craig

I wonder what adding charts to that would cost?  I do enjoy having the taxi diagrams on my IFD540, and I *Think* I need chart data to have that.  

Does that $685 bundle include the data needed for the IFD100 app?

Yes bundle is all that is needed for IFD100. 

Craig

For a 540 & 440 'bundle' with charts, 14 month (continental US only) subscription at SnF was $940.30, same as last year, but that was less than the year before ($1011.30) due to Garmin having some sort of competition for something.

Jacob Johnson took the order: Senior Customer (Service) guy.   He said emails to captain@jeppesen.com went to only him and his assistant.

Try him for the real deal, though SnF is over, he may help...

Good luck!

NavData East / Central US - IFR  IFD540        $274   x2   = $548.  

I'd have to look and see what I paid last year.  I usually renew at Osh or S&F, but I forgot at S&F. 

What does a trip tick cost?   

Ken

Who knows?  

I am a bit frustrated that I can't get plates on the IFD-100 without spending a LOT more $$$.   (More than a foreflight IFR subscription costs).     WAY more. 

Which makes the IFD-100 kind of pointless.   

I end up just running foreflight and not using the IFD-100 at all. 

Ken

ken

I only get the nav data package from Jeppesen.  My thought process on this is as follows:

The obstruction database changes very slowly.  Even so, as long as you are IFR, you are going to be above MVA and no new obstruction will be tall enough to challange that. If I'm VFR, I still have 2 iPads with Foreflight on them that have current obstructions.

The terrain database really does not change either.

My IFD540 is in the center stack and is not very practical for using charts on it as it is hard to see the detail needed for an approach.  I always display the approach plates on my iPad which is at eye level so I don't have to have my head down.

So, as I said, I only subscribe to the nav data and my annual bill is now due at $404.  At any time I think I need a database update, I can do it then.  So far, I haven't felt the need.

Seriously?

RF legs are a rarity. Affordable updates could benefit everyone who owns one of these boxes.

Perhaps I’ve misunderstood - or humor is involved?

Jim

Yes, this is becoming a big deal in Europe and lack thereof is a significant competitive disadvantage vs G* who already support RF legs.

If you search "Seattle" on this forum you'll see that we've had this discussion several times. See http://forums.avidyne.com/slingshot-wireless_topic1565_post19377.html?KW=seattle#19377" rel="nofollow - this post for a succinct summary.

Thanks for the link as it answered a basic question of no other option being readily available. Wonder if anyone has approached Steve P at SA if he was interested in building/marketing a database?

I'm new to the IFD product and feel a bit at risk that the only company we can use for data:

1) costs more than my aircraft insurance including hull

2) owned by an "airline" company that may not have GA best interests in mind

3) that airline company is going through a rough time

4) does not publish simple pricing and products on a website

5) rates and info vary depending on who you speak with

6) the inefficiency of 4&5 increase their labor costs and carries over to our pricing

7) monopoly with zero competition

Obviously additional options would be welcome and would be a better selling point to prospective new buyers.

I chose Avidyne before Garmin started offering their own data option separate from Jepp.  My experience with Jeppesen has been so consistently abysmal for the 10 years I've been dealing with them that I could very well have chosen to go with Garmin simply to avoid dealing with Jepp any more, had I known at the time.  The fact that this is a perennial topic of discussion on this forum seems to indicate I may not be the only one who feels that way.

Rolfe

Better yet if you're going to Oshkosh or Sun 'n Fun go see them, the process is very pleasant and you get a few extra months. I am a COPA member and automatically get 3 months free - then they add on the airshow discount.

This subject has been beaten to death and it's obvious that some people just like to complain, others look for the positive in life.

LANCE wrote: If you just call and order, the process is fine. Their people are nice to deal with. ...

I quite like Jepp's product, and have used their plates and maps for years.

True, their website is useless, but I just always call in, and that is perhaps once every few years. You typically don't wait very long, and usually get someone that is helpful and knowledgeable.

They are not "cheap" by any means, and for a Canada/US subscription, we really get hosed. But in the grand scheme of things, it is not a large cost when it comes to owning and operating an aircraft.

* Orest

Grrrrrr.

It's true that the people are nice.  And if you are doing something simple, like renewing a plan you already have, then the process is fine.

But there are dozens of posts on here about folks trying to figure out pricing plans, and getting different stories from different reps.  For a long time, there was no clear story on whether 540 owners could buy a bundle comparable to the 440 bundle that did not include charts.  I once spent 40 minutes on the phone with a rep on that very question, and was assured that if I gave her a couple of weeks, she'd make something happen for me.  I finally heard from her again about six months later after someone familiar with the perennial discussions and confusion here spoke with her at either SnF or OSH and she went "oh crap" and remembered that she never got back with me.

In the meantime, someone here had figured out that the 440 no-chart bundle would work on the 540, so I had already called and gotten that package from another rep.  Thank goodness that Jepp's customers can experiment and figure out on their own how to get the products from Jepp that they want.  

The fact that someone might suggest waiting for one of two annual opportunities to fly halfway across the country to deal with them as a workaround to pulling up their website pretty much says it all.

I know there's no good solution for Avidyne to provide an option instead of Jepp on the IFD products.  But maybe the next time they build a product, they'll remember all the wailing and gnashing of teeth they had to put up with this time, and try harder to come up with alternatives.

It's not that I like to complain.  I don't, and I really don't complain like this about anyone else.  Not the phone company.  Not the cable company.  Not the IRS.  Not the FAA.  Not Obama or Trump.  Not anyone.

The amount of aggravation Jepp has managed to cause me over the years is so disproportionately high considering their very tiny place in my life.

They tried this on me too (up from ~EUR1750 to ~EUR2300)

I called them, and the helpful Julie took the problem away, found it, and then resolved it by cancelling the old invoice and re-issuing a new one (took 2 days), emailing updates as they occurred.

Back to last years (albeit still high) price, but thanks where it is due.

You think you get hosed!?

I'd disagree about the cost though - it is more than my hangarage, my mandatory insurance, and a bog-stock (no defects) annual inspection

Getting charts on the IFD adds about $720. And that's using the special bundle pricing that according to Jepp is supposed to "save" money. Needless to say, I've passed on the charts for the IFD. I only get navdata and obstacles directly from Jepp for the IFD and get the charts separately as a ForeFlight add-on.

Non-Jepp IFR charts are available from various sources in Europe, similar to the US. The alternative is not as attractive as in the US though because each of the 30 or so countries in Europe has their own presentation format which adds a mental overhead. The single format worldwide is the big Jepp advantage when reviewing charts.

It's literally that there is no other game in town.  With Garmin devices, they have two options for data subscriptions:  Jepp and Garmin.  Pretty sure we're not going to get (or want) Garmin as an option for data.  I don't know if we could ever hope for Avidyne to get into the data-provider biz and solve our problems that way.

This is from the Seattle Avionics site:

"The Seattle Avionics Data Manager provides ChartData to about a dozen different apps and devices - certified, non-certified, portable devices, in-panel systems, you name it.  Now new Data Manager version 5.3.6 takes everything to a whole new level of reliability and functionality. And for those who use multiple USB flash drives or data cards, you're in for quite a treat as it can now copy to multiple cards/flash drives simultaneously!"

I emailed SA about the possibility and this was their response:

"There aren't any direct plans to add the Avidyne data at the moment, but we definitely aren't opposed to the idea! If I recall the discussion has been bouncing around, just stay tuned!"

I dumped the obstacles and terrain updates and that saves about $150/year.  I have the full USA navdata with no charts (the IFD440 subscription).

Look for updated coverages and new, better pricing in the next week or two.  We plan to have guidance in place to help Avidyne customers know exactly what to order from Jeppesen.  Stay tuned…

Thanks,

John

Full USA with terrain and obstacles is 550 (590 after tax). East USA only (no terrain/obstacles) was about 100 less.

Saw Bonnie at Jepp - she gave me the commitment that if/when new pricing was announced that adjustments could be made. 

John

Thx for the info...funny thing is I just got an invoice for my 440 in the mail today. Same services they gave you for $550-Full USA data plus terrain and obstacles for $940.

I also went to Bonnie Jurus again and she's great, also got the same confirmation that when the new pricing comes out she will make the adjustment over the phone.

Steve, almost a month..Anything happening on this or is it just the usual Jepptalk? I recently got the invoice below to initiate service after the free period ended. It's for a 440. I'm waiting on either them getting a real web site with same pricing for everyone or a special deal for Avidyne..thx

https://ibb.co/SfZJGB8

Should be more detail available on pricing by the 15th (this week).  Don't hold your breath for their website, though.  They are working on it, but it's not happening quickly.

This is long overdue, whatever you come up with.

With all due respect to Bonnie, I've never had anything go easy when dealing with Jeppesen, so I would not want to be the first one to forge that path.

teeth6 wrote: Bonnie Juris at Jeppesen said that if the new plan with Avidyne is any better than an existing plan we have, that you can change over easily. There’s no need to keep waiting.

It's a matter of trust...not so much in an individual employee like Bonnie but in the overall company making promises that aren't kept. The need to keep waiting is that if enough customers are able to put off their renewals it might actually motivate them toward positive change.

Also, I've heard the "We're working on our website" story from Jepp FOR FOUR YEARS NOW.  C'mon...really?

I don't trust any promises from that company or its reps.

Hey AviSteve, and updates on the new pricing?  

We're working toward a point where we can make Avidyne customers aware of a "product number" in order to clarify the ordering process when talking to a Jeppesen representative.

I think you all (OK, most of you) will be happy with the new bundles.  The goal was to be as good or better than our main competitor.  For instance, Jeppesen has been offering a bundle consisting of nav/obstacle for a GNS that included charts for a mobile device.  The new Avidyne bundles will include one like that.  If you get that bundle for the 440, you'll be able to get charts on the IFD100.

So give them a call.  I'll be interested to hear what you're quoted for prices.  If that doesn't match up with our expectation, we'll approach it from our side as well.  The new prices should save you some $$, so I'm interested to hear individual experiences there too.

Your post sounds like music. The history has been wide price variablility, differing service levels and product IDs, and poor communications.

I would like a format where i can look at a product sheet, compare services and pricing, and then call Jepp, and no matter who I get on the other end, I want to be able to say, “please sign me up for #123456, which has obstacles, navdata, terrain, and USA charts for $XXX#”, and somebody else can do the same thing and get the same services and cost.  

Looking forward to a posting of where to look at bundles.  Thanks for the efforts.

First she gave me a price for the 440 bundle. She said $640 and it included charts for the IFD100. She didn't really know if I could use the mobile seat for something like ForeFlight. It would be the same price without charts. This was the price I'd been quoted before today. Guess there's an option to get free mobile charts for the IFD440 bundle.

Then she told me the price was the same for an IFD540 bundle. I asked how much the 540 bundle was with charts (for the IFD540) and she said $940. I asked for just nav data and she said $915. I said I thought she just told me it was $640 for navdata and obstacles, but she said that was for the 440 and different for the 540. I am 100% sure she had just told me the prices were the same for the 440 and 540 just a few minutes earlier.

I inquired about an Americas bundles and she said is was $1165 for either the 440 or 540, including charts. I was going to get a 540 bundle, but then she said I also had to get the 440 bundle. That the 540 one only worked if I got the 440 bundle first.

All in all, not impressed at all with the interaction. Her story changed every few minutes, as we talked of different options. She seemed confused to me. I will try again tomorrow, as the pricing in the past has depended mostly on which rep I reached. It was a 25 minute wait on hold to get through, though. No fun.

I need to renew my subscription in the next couple of weeks. If you have even a draft version of what to expect, Steve, I'd appreciate getting a copy so I can tell the rep what kind of bundle I want. The prices don't have to be super accurate, but it would help to tell the rep what bundle I want and what order of magnitude the price should be.

It's possible you're looking at me (among others) with that comment, Steve.  To be clear:

CubedRoot *nailed* it.

The fact that we're even having a discussion about "I paid X to get Y. What did you pay?" is absurd. I'm satisfied with the quality of Jepp's products. I'm satisfied-ish with the ease of use of loading new databases etc. I don't even mind having to call to renew since that only happens once per year. But I dread renewals because I am always left feeling like I paid more than necessary. There's already so much of that in aviation (like the time a mechanic tried to charge me 8hr of labor to replace a mixture cable in my airplane when it was a 1.5hr job maximum) that I don't need it from these guys too.

* Ultimately, the bundle will allow for equipment from other compatible vendors (e.g. Dynon, Aspen, etc.), but those details are still being worked out.

It would be nice if I could use one of the IFD100 seats on Foreflight.

Thank you for working on this.  Appreciate all that you do. 

Fred

Yes other equipment inclusion (e.g. Aspen) would fit.

Outstanding Steve!

Thanks for the hard work that this no doubt required, in the background, to make this happen.

* Orest

Yes, your bundle is still an option and should be the next one to roll out with new pricing.

Do you have any idea if one of the future bundles will be full USA but also Canada and Bahamas?  That is the package I presently have.

Just got off phone with Jepp (took over an hour)..They had no idea of the pricing and after some more holds and checks they asked me to email them the link from the Avidyne site. I did that and after about 15 minutes they agreed to the pricing and I got full U.S. navdata for $299 :)

if you need, here's the Jepp Avidyne Pricing (JAP) link:

https://pilotsupport.avidyne.com/kb/article/353-jeppesen-pricing-for-avidyne-equipment/

I'm always amazed at how quick you all are.  I took a few hours off for dinner and you beat me to the punch posting the link!

That's probably not the final version of the web page, but the pricing and product numbers won't change.  The only thing we might do is make the product descriptions a little easier to read.  Also, as the new bundles become available, we'll update that page to reflect the new offerings, again with product numbers and pricing.

Just so I feel better, here's the same link that you can click :)

https://pilotsupport.avidyne.com/kb/article/353-jeppesen-pricing-for-avidyne-equipment/" rel="nofollow - https://pilotsupport.avidyne.com/kb/article/353-jeppesen-pricing-for-avidyne-equipment/

Nice to see a documented price list, and similar bundles for the 500 and 400 series. 

The list shows a North America bundle that I assume would include Canada and the Bahamas. I think previously there was only an America’s package, now they have that plus North America and South America.

What I would like is North America NavData and Obstacles. Hopefully that will happen soon.